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ICSC CenterBuild · Round Table Takeaway

AI in CRE Operations:
from hype to hands-on.

The field guide from today’s table — the three modes of working with AI, the command key, and the honest real-vs-hype sort.

Get the field guide

Enter your information below and we’ll send the field guide directly to your inbox.

The one-line rule: chat tells you how. Agents get it done.

01 · The model

Three modes of working with AI

ASK

Chat back and forth. You ask, it answers. The mode most people know.

In CRE: draft a vendor email, summarize a lease clause, explain a new energy code.

DELEGATE

Give it a goal and step away. It works your files and apps, then returns a finished deliverable. (e.g., Claude Cowork)

In CRE: turn a folder of invoices into a spend summary; auto-build the weekly portfolio report.

BUILD

Agentic coding tools for your technical team. (e.g., Claude Code)

In CRE: internal dashboards, data clean-up pipelines, system integrations.

02 · The command key

Driving an AI agent like a pro

/clearWipe the conversation, start fresh. Use when switching tasks.
/compactCompress history into a summary — keeps the thread, frees memory.
/contextSee how much working memory you’ve used.
/branchSplit off a copy to try something risky; the original stays safe.
/btwAsk a side question without derailing the main task.
/modelSwitch between fast-and-cheap and slow-and-powerful. Match model to task.
/usageYour cost-control gauge.
/initGenerate a project profile so the AI learns your conventions first.
/helpThe full menu — your source of truth in the moment.

Type / in any session to see all 60+ commands — and you can create custom ones for repeatable workflows, like a one-word command that builds your weekly vendor report the same way every time.

03 · The honest sort

Real vs. hype in CRE operations

Real nowAutomating back-office work — invoicing, scheduling, compliance reporting.
EmergingUsing work-order and service history to surface problems before they’re emergencies.
Mostly hypeFully autonomous “predictive everything.” Ask hard questions before you buy.

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